Frequently Asked Questions


To open your Contour Cube, follow these steps:

  1. Take your Contour Cube out of the freezer.
  2. Run warm water over the Cube to loosen the lid or leave out to thaw for 1 minute  .
  3. Hook your thumb into the concave indent on the rear base.
  4. Slide your thumb around the lip of the base to remove the lid.

To fill your Contour Cube, here's what you need to do:

  1. Fill your Cube 90% full with water or desired ingredients through the heart-shaped hole at the base.
  2. For added freshness, you can place sliced cucumber and lemon on the lid before filling it with water.
  3. Ensure the heart-shaped hole is facing up.
  4. Place the Cube in the freezer and let it freeze.

The motivation behind creating the Contour Cube stemmed from a personal experience shared by both myself and my mom. We both struggled with slippery and messy ice cubes during our ice facials. Determined to find a solution, I embarked on a journey to design a tool that could easily grip the ice and fit the contours of the face without freezing our fingers off. Through creative thinking and using our 3D printer, I brought the first Contour Cube to life. When I gave it to my mom, she absolutely loved it. This positive response from my mom fueled our decision to officially launch the brand, and we were amazed when the Contour Cube quickly sold out.

No, there are no functional differences based on the colour of the Contour Cube. You have the freedom to choose any colour based on your personal preference. Many customers like buying multiple colours to colour coordinate their ice facial recipes or simply to add a touch of personal style to their skincare routine.

We offer two sizes of the Contour Cube to cater to different preferences and needs. Here's a breakdown of the differences:

Mini Size: The mini size is compact and convenient, making it perfect for travel. It's also ideal for freezing serums, allowing you to combine the benefits of cryotherapy with the absorption of your favourite serums. The mini version typically lasts for 2 to 5 days of daily use.

Original Size: The original size is designed for those who enjoy experimenting with recipes and targeting under-eye bags. It provides more space for ingredients, allowing you to customise your ice facial experience with various recipes. The original size can last up to a week per refill.

Many customers find it beneficial to have both sizes on hand. This way, they can use the mini size for serums and the original size for ingredients like coconut milk or cucumber, which is great for enhanced depuffing. The choice of colour is entirely up to you, so feel free to select your preferred colour and start enjoying the refreshing benefits of the Contour Cube!

Yes, the Contour Cubes are reusable. They are designed to be filled with water or ingredients, frozen, and used multiple times. Simply refill the Cube as needed, and enjoy the rejuvenating benefits of ice facials whenever you desire.

No, the Contour Cube does not come pre-filled with ice. It is an empty beauty tool that you can fill with water or your preferred ingredients and freeze to create your own ice cube. This allows you to customise your ice facial experience and use the Contour Cube according to your specific skincare needs.

The Contour Cube is made of food-grade silicone material, which is safe and skin-friendly. This high-quality silicone material ensures that using the Contour Cube on your skin is both comfortable and safe. You can have peace of mind knowing that the materials used in the Contour Cube are designed with your skin's well-being in mind.

To refill the Contour Cube, simply fill it with water or your desired ingredients through the heart-shaped hole at the base, then place it in the freezer until fully frozen. If you'd like to replace the ice cube with a fresh one, you can easily pop it out at any time. Alternatively, you can use the Cube until the ice melts over the course of a week and then refill it for continued use. 

The Contour Cloth is a specially designed bamboo-cotton blend cloth that adds an extra layer of comfort and protection when using your Contour Cube. It acts as a gentle barrier between your skin and the frozen Cube, ensuring a soothing experience. The Contour Cloth maintains the perfect balance between temperature and skin contact, making it ideal for those with sensitive skin.

Tips & Tricks:

The Contour Cube offers a range of benefits for your skin, including:

  • Natural facelift
  • Reduces puffiness
  • Soothes breakouts
  • De-puffs eye bags
  • Reduce dark circles
  • Brightens skin

You can experiment with different ingredients to boost the effectiveness of your Contour Cube. For example, freezing green tea for inflammation, lemon water for brightening, coconut milk for anti-aging, and cucumber water for depuffing.

Absolutely! While the Contour Cube is renowned for its skincare benefits, its advantages go beyond just skincare. Here are some additional benefits the Contour Cube offers:

Reducing Post-Workout Redness: After an intense workout, the Contour Cube can help alleviate post-workout redness and inflammation, providing a cooling and soothing effect on the skin.

Relieving Sore Muscles: The Contour Cube's cryotherapy properties can be beneficial for muscle recovery. By gliding the Cube over sore muscles, it can help reduce muscle soreness and promote relaxation.

Easing Anxiety: The calming sensation of the Contour Cube can help alleviate anxiety and stress. The cool temperature and gentle massaging effect can provide a soothing and comforting experience.

Soothing Migraines: When applied to the temples or forehead, the Contour Cube's cooling effect can provide relief for migraines and headaches, helping to reduce pain and promote relaxation.

Assisting with Cosmetic Aftercare: Whether it's post-facial treatments, waxing, or other cosmetic procedures, the Contour Cube can help soothe the skin and minimise redness or swelling, aiding in the recovery process.

These additional benefits make the Contour Cube a versatile tool that extends beyond skincare, offering various therapeutic and wellness advantages for a holistic approach to self-care.

Facial icing can help with soothing breakouts. It helps soak away excess oil from the skin and soothes swelling, preventing acne from progressing. Our green tea and mint ice facial recipe, known for its antibacterial properties, can be particularly effective in reducing acne.

If you have sensitive skin, we recommend wrapping the ice in our Contour Cloth and gently massaging it across your skin using upward circular motions. This will provide the benefits of facial icing while ensuring a gentle and comfortable experience.

Facial icing has been a well-known skincare practice for centuries, trusted by celebrity facialists and estheticians. It serves as a natural primer that helps depuff, brighten, and tighten the skin, providing an instant wake-up effect.

Shipping and Delivery:

Once your order is placed, it will be dispatched within 1-2 business days. If you are located outside of Australia, please note that delivery times may vary. You can expect your order to arrive within 10-30 business days. Don't forget to keep an eye on your tracking details, which will be emailed to you once your item has been fulfilled.

If you, unfortunately, have an issue with your product or delivery, please contact us to discuss your options at If you are enquiring about a return, in your email please include your order number and a brief explanation of the issue with the product.

Returns are not possible for hygiene reasons. This is to ensure that all customers can enjoy uncompromised quality of our products. We do not offer a refund on opened or used products and do not offer exchanges online.

Please note, shipping costs are non-refundable and the responsibility of the customer.

We ship to countries and territories worldwide offering Standard Shipping to all and Express Shipping where possible. Please see our full list of shipping destinations below:

Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Italy, Japan, Kuwait, Liechtenstein, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, Vietnam.

General Inquiry:

You can find the Contour Cube at various retail locations. Currently, it is available in over 450 Priceline stores throughout Australia and at all Chemist Warehouse stores in New Zealand. Visit your nearest Priceline or Chemist Warehouse location to get your own Contour Cube and enjoy the benefits of cryotherapy for your skincare routine.

Absolutely! We offer wholesale options for businesses interested in purchasing Contour Cube in larger quantities. To explore wholesale opportunities, please visit our contact page and provide us with the necessary information about your business and desired quantity. We'll be delighted to assist you further and provide you with the relevant details to facilitate a wholesale purchase. We look forward to hearing from you!

Yes, the Contour Cube is circular by design, meaning it has been carefully crafted for long-term, sustainable use. Its durable construction and high-quality silicone material ensure that it can be used repeatedly without compromising its effectiveness. The intention behind the design of the Contour Cube is to provide you with a reliable and eco-friendly tool that can be incorporated into your skincare routine for an extended period.

Contact Us
Bondi Junction Sydney, Australia
All orders are dispatched within 24 hours Mon-Fri